Senior Quality Assurance Analyst

About this role:Wells Fargo is seeking a Senior Quality Assurance AnalystIn this role, you will:Utilize practices to perform advanced quality assurance and self-assurance activities including comprehensive reviews of multiple types of executive office transactions and case review quality assurance activities in support of federal, state, agency, legal and regulatory requirements

Perform advanced, comprehensive regulatory or high risk reviews of multiple types of executive resolution transactions and case reviews within multiple inventory types

Identify risk and problem areas and recommend improvement

Evaluate case intake, distribution, research, communication and resolution

Ensure customer issues are addressed while maintaining compliance with internal company requirements and standards and agency or government regulations

Ensure identified risks or problems are clearly documented and interact with appropriate parties for timely resolution

Perform second-level reviews

Mentor less experienced colleagues and assist with their development

Ensure corrective action on exceptions and problems identified

Provide guidance to team regarding documentation and resolution requirements

Communicate overall process or transaction quality

Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies

Required Qualifications, US:4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications, International:Experience in Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Company: Wells FargoReq Number: R-161745Updated: Sat Apr 30 02:01:40 GMT 2022Location: West Des Moines,Iowa