Specialist Technology Support I

Our client, a leading financial services company is hiring an Onsite Tech Support on a long-term contract basis.

• The Specialist Technology Support provides high-level technical support, guidance, and advice to our personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with firm policy.
• Act as a sub-area or national resource in Technology Support Services (OSS), applying technical knowledge to develop and implement solutions to complex technology issues.
• Develop complex action plans and strategies.
• Working as a Technology Support Project Leader, ensure that appropriate tools, techniques, and standards are being utilized.
• Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSS, and firm needs and objectives.
• Anticipate and respond to complex technology support issues.
• Design, develop and implement cost-effective solutions.
• Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
• Oversee or participate in local, area or nationally defined projects.
• Leverage multiple resources, coordinating team initiatives in order to meet customer needs.
• Facilitate the implementation and support of defined solutions.
• Communicate system updates and their impact on the customer.
• Document and track the status of inquiries, coordinate appropriate responses, and follow-up to ensure client satisfaction.
• Perform software upgrades and testing.
• Identify, evaluate, and implement new uses of related IT technologies.
• Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
• Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
• Provide technical guidance and consult with various Information Technology (IT) and customer stakeholders.
• Share solutions throughout Americas Information Technology (AIT) using appropriate channels.
• Pay Rate $30.00 - $32.00 per hour.