Sr. Account Service Rep

Help us lead change and transform the member experience!The health care industry is changing and Wellmark is working to help change it for the better. We recognize that our clients deserve health care with a focus on quality – not quantity – of care. We also recognize that health care is complex. We’re working to ensure our organization is positioned to drive deeper understanding of solutions that help our clients navigate the system and make clear, informed decisions, and we’re ensuring that we take a team-centric approach to providing consultation to our clients. The work that our Account Management teams are doing in collaboration with our business partners will create these changes, all while working to minimize health care costs.Use your strengths as Sr. Account Service Rep at Wellmark!In this role, you’ll support renewal and retention activities under minimal supervision for one of our Large Group Account Management teams. This includes researching, resolving, and providing prompt, courteous, and accurate responses to agents via phone, written correspondence, or email. You’ll serve as an advocate on behalf of Wellmark by providing education regarding products and services to our agents. Additionally, you’ll support the coordination and facilitation of agent meetings, as well as collaborate with business partners (Operations, Underwriting, etc.) to evaluate the needs and requests of our customers.Ideal candidates are team players who thrive on gaining a deep understanding of how benefits work, researching information, thinking critically to resolve questions, and achieving customer/client satisfaction in a dynamic work environment. Sr. Account Service Reps are masters of time management, prioritization, organization, and enjoy partnering with Account Managers to support diverse blocks of business. The ability to proactively keep things running smoothly energizes you. You enjoy the art of presenting, providing an education to the intended audience and positioning Wellmark as a leader in the industry.