Support Technician

24 Nov 2024

Vacancy expired!

Description:
  • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  • Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: contact lists process logs problem incidence reports customer information updates – exterior ship orders inventory, maintenance or other service recordshandling standard facilities administration requests
  • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

computer

  • ID: #23380965
  • State: Iowa Waterloo / cedar falls 50704 Waterloo / cedar falls USA
  • City: Waterloo / cedar falls
  • Salary: $20 - 23 per hour
  • Job type: Contract
  • Showed: 2021-11-24
  • Deadline: 2022-01-22
  • Category: Et cetera