Support Technician - Mid-Day

IDT is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.IDT is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.Job Title: Support TechnicianLocation: Coralville, IAShift: Mid-Day (Sunday - Thursday 12:00pm - 9:00pm)Purpose statement:The Support Technician provides desktop support on a global level for IDT employees, while also serving as the single point of contact for all incoming IT requests.Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Manages and deploys internal end user technologies (e.g., SharePoint).Essential Functions:Routes incoming incidents and service requests to the appropriate functional areas within IT, in a timely manner

Installs, troubleshoots and repairs a variety of hardware and software platforms via phone, web and in-person channels

Performs basic networking to local desktop computers and other network enabled devices

Supports and maintains production printing devices including laser, thermal transfer and direct thermal technologies

Configures and supports company owned mobile devices for both on and off site users

Configures and maintains A/V equipment for conference rooms and on/off site presentations

Helps maintain the tracking and disposal of IT hardware

Communicates clearly and professionally with internal customers

Works effectively as part of a team to achieve established outcomes

Embraces the company culture by aligning behaviors with IDT’s core values and actively pursuing the company’s mission

Demonstrates behavior consistent with the Integrated DNA Technologies Core Values

Performs other duties as assigned

Education/Licensure:High School diploma required

Associate’s degree or Bachelor’s degree in Information Systems or related field preferred

ITIL Foundation Certification Preferred

Professional Experience:Two years of IT service delivery preferred

Other Job QualificationsSkill of organization

Ability to prioritize and resolve incidents with minimal supervision

Excellent communications skills

Excellent analytical and problem solving skills

Experience with Microsoft Active Directory

Ability to perform under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job.

Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure.

Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.

Adaptability to situations requiring the precise attainment of set limits, tolerances or standards.

Physical Requirements:Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequentlyVisual Acuity:Work requires close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Ability to read pertinent printed material and distinguish colors.

Ability to prepare and read written documentation; use of computer.

What We Offer:Shift Differentials (Extra Compensation for less traditional shifts)

Generous Paid Time Off Accruals

16 Hours PAID Volunteer Time Off

10 Paid Holidays

Up to eight (8) weeks of 100% paid parental leave to eligible U.S. associates

401(k) with Company Match

Medical, Dental, and Vision Insurance Options

Integrated DNA Technologies (IDT) conducts drug screens and background checks on applicants who accept employment offers.When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies require all US and Puerto Rico employees to be fully vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.