Technical Analyst I

28 Oct 2024

Vacancy expired!

Staples is business to business. You’re what binds us together.While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products and apparel industry and manufacturer and supplier of customer identified caps, garments, and advertising specialty items.What you’ll be doing:This position is focused on User and Desktop support. The technology will be PC and MAC support. This position will troubleshoot remote connections (VPN), MSOffice, and local hardware, Network printing support, and various auditing roles for compliance. This position will have an after hours on-call rotation.Installs, configures, and maintains technology or systems supporting an assigned business unit or functional area

Configures or re-engineers’ processes, systems, hardware, or software to meet business needs, oversees implementation, and provides post-implementation end-user support and maintenance

May be responsible for requisitioning hardware/software or tracking assets for the assigned unit.

Performs configuration, tuning, upgrading, and administration of infrastructure components.

Evaluates systems performance and capacity and provides reports and recommendations to management

Supports development activities, projects, and efforts that require specialized infrastructure skills.

Handles moderately complex issues and problems and refers more complex issues to higher-level staff.

What you bring to the table:Customer Focus – able to identify and understand customer needs to deliver customer centric solutions

Collaboration – able to build partnerships and work collaboratively with other IT individuals and teams to meet goals and keep work flowing

Analytical thinking skills and ability to solve technology problems

Self-Development – Actively seek new ways to keep current on emerging technologies

Effective communication and interpersonal skills

Qualifications :What’s needed- Basic QualificationsHigh School Diploma/GED

Minimum 2+ years of experience in IT support role

What’s needed- Preferred QualificationBachelor’s Degree

A+ certification, Network Fundamentals, Security+ certifications

IT industry training and certifications focused on Microsoft or Cisco

We Offer:Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center

Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays), Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Interested in joining the team? Check out our perks and benefits !Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Full-time
  • ID: #21830359
  • State: Iowa Orangecity 51041 Orangecity USA
  • City: Orangecity
  • Salary: USD TBD TBD
  • Showed: 2021-10-28
  • Deadline: 2021-12-26
  • Category: Et cetera