Technology Support Associate

Location: West Des Moines, IA Description: Our client is currently seeking a Technology Support Associate

• Participate in and support implementation of business solutions. Determine the impact of changes made to existing hardware, software, and schedules.
• Review tactical issues, policies or procedures for which answers can be quickly obtained.
• Perform daily validations of application by performing critical functional checks to ensure that its stable for business users.
• Monitor all the scheduled batch jobs and work on fixing in case of failures.
• Audit complex critical systems delivery for business processes.
• Determine the impact of new products and tools implementation across the business and mitigates potential issues.
• Reduce the impact of application and infrastructure failures on business delivery.
• Present recommendations for resolving more complex situations.
• Provide technology information managers, functional colleagues and stakeholders.

• Ideal candidate would possess both technical imaging/troubleshooting skills for laptops, microform factors and tablets.
• Shipping/receiving /boxing and various warehouse light duties.
• 3-5 years of prior imaging, computer support, help desk knowledge is plus but not required.
• Can do, will do attitude with a high emphasis on quality - quantity assurance in all phases.