Consumer Access Specialist Lead South Overland Park

DescriptionConsumer Access Specialist Lead AdventHealth South Overland ParkLocation Address:AdventHealth South Overland Park7820 W 165 th Street, Overland Park, KS 66223Top Reasons to Work At AdventHealthMedical, Dental and Vision Benefits available Day One

Received Magnet® recognition from the American Nurses Credentialing Center in January 2019

Providing faith-based, whole person care to Kansas City since 1962

Excellent health benefits, an onsite childcare center and fitness facility

Tuition reimbursement to support continuing education

Employee Referral Program

Largest health care provider in Johnson County with three campuses

Work Hours/Shift:Full Time DaysShift to be determinedYou Will Be Responsible For:Proactively seeks assistance to improve any responsibilities assigned to their role

Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience

Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area

Meets and exceeds productivity standards determined by department leadership

Meets attendance and punctuality requirements.

Maintains schedule flexibility to meet department needs.

Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime

If applicable to facility, provides coverage for PBX (Switchboard) as needed, which includes: full shifts, breaks, and any scheduled/ unscheduled coverage requirements

If applicable to facility, maintains knowledge of PBX (Switchboard), which includes: answering phones, transferring calls or providing alternative direction to the caller, paging overhead codes, and communicating effectively with clinical areas to ensure code coverage.

If applicable to facility, knowledge of alarm systems and protocols and expedites code phone response. Maintains knowledge of security protocol

QualificationsWhat You Will Need:High School Diploma or Equivalent

1+ years of experience

Two years of Direct Patient Access Experience preferred

Job Summary:Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Anticipates and responds to the inquires and needs of clinical partners. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.Category: Patient Financial ServicesOrganization: AdventHealth Shawnee MissionSchedule: Full-timeShift: 1 - DayTravel: AdventHealth S Overland ParkReq ID: 21040475We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.