Customer Service Agent

Job Description

We are currently seeking a dedicated and professional Customer Service Agent to join our growing team in Kansas City. In this role, you will be responsible for providing high-quality support to our clients, addressing inquiries, and ensuring a positive customer experience from start to finish.ResponsibilitiesRespond to customer inquiries via phone, email, or live chat in a timely and professional mannerResolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering solutionsMaintain accurate records of customer interactions and transactionsFollow up with customers to ensure satisfaction and issue resolutionCollaborate with other departments to improve processes and customer experienceMeet performance targets related to customer satisfaction and response time