Customer Service Officer

Job Description:

We are currently seeking a dedicated and detail-oriented Customer Service Officer to join our growing team. The ideal candidate will play a vital role in supporting our clients, maintaining service excellence, and representing Nexmos Design with professionalism and care.Responsibilities:Serve as the first point of contact for customer inquiries via phone, email, or in personProvide accurate information regarding products, services, and project timelinesResolve customer concerns efficiently and empatheticallyMaintain records of customer interactions and transactionsCollaborate with internal departments to ensure client satisfactionFollow up on client feedback to improve service deliverySupport administrative functions related to client accounts