Customer Support Assistant

Job Description

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Kansas City. This role involves providing exceptional support to our clients by answering inquiries, resolving issues, and maintaining strong client relationships. The ideal candidate is organized, communicative, and committed to delivering top-tier customer service.ResponsibilitiesRespond to customer inquiries via phone, email, and internal systemsAssist clients with product-related questions and technical issuesMaintain accurate records of customer interactions and updatesCollaborate with internal teams to resolve complex casesFollow up with clients to ensure satisfaction and issue resolutionProvide feedback to help improve support processes