Customer Support Assistant

Job Description:

We are looking for a dedicated and enthusiastic Customer Support Assistant to join our team. The ideal candidate will provide high-quality customer service, ensuring that our clients receive timely and effective support. You will be the first point of contact for customers, addressing their queries and providing solutions to resolve any issues. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.Responsibilities:Handle customer inquiries via phone, email, or chat in a professional and friendly manner.Provide solutions and escalate issues to the appropriate department as needed.Maintain detailed records of customer interactions and transactions.Collaborate with team members to ensure consistent and efficient customer service.Process orders, returns, and exchanges according to company policy.Assist in product troubleshooting and offer technical support when necessary.Provide feedback to management regarding customer concerns and recurring issues.