Director, CX Strategy

EVERSANA INTOUCH is looking for a Director, CX Strategy—a unique individual who is experienced in creating customer engagement in the moments that matter while leading a team. Our CX Strategy team develops personalized, cross-channel solutions with the individual in mind. Based on client business objectives, we meet patient and physician needs by delivering timely, relevant experiences—with the goal of building enduring customer relationships.     The experiences we create are data-driven, so we are looking for innovative thinkers who are passionate about data—all kinds of data, including demographic, research, behavioral and self-professed—and crazy about digital. Customer Experience Strategy Directors are experts in web and email but love to be challenged and embrace integrating new channels and driving innovation. Our solutions are grounded in technology, so an affinity for tech is a must. This person will act as the strategic lead on their brands and present and collaborate with cross-agency partners and clients.  Lead the development of large, personalized, cross-channel experiences  Develop thoughtful, innovative solutions founded in research and data  Identify opportunities to personalize experiences and connect the channels  Collaborate with our other crazy smart subject matter experts to develop solutions that inspire brand tactics  Establish and grow vital internal and client relationships  Leverage analytics to drive customer experience optimization  Work closely with planning, creative and analytics to develop truly evocative and impactful experiences  Contribute to the new business work to help showcase our CX strategy capabilities  Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.  All other duties as assigned