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System One is looking for an Helpdesk Support Analyst in Topeka, KS. This role is an onsite position.
Responsibilities:- First point of contact for customers seeking technical support.
- Intake issues and communicate with end users to ensure a clear and complete problem description;
- Troubleshoot and resolve end user issues related to device, network, and enterprise applications;
- Follow standard Helpdesk operating procedures to accurately document, track and escalate all helpdesk incidents
- Provide assistance to staff with account access issues
- Update and maintain data in IT asset management system;
- Install and maintain Endpoint Detection and Response agents;
- Develop help documentation and additional communications to improve IT service efficiency and effectiveness;
- Ability to troubleshoot and configure wireless access points and mobile devices;
- After-hours work will required to provide support
- 2+ years' experience in IT helpdesk
- Microsoft Windows 10
- A+ Certification would be preferred
- Attention to detail
- Ability to prioritize assigned projects, help desk calls, and tickets;
- Cisco VPN for remote access
- Cisco AnyConnect VPN Administration
- Ability to troubleshoot a variety of hardware and software issues;
- Must have strong customer service, time management, and written/verbal communication skills;