Implementation Support Engineer

24 Nov 2024

Vacancy expired!

Implementation Support Engineer

SummaryThe Implementation Support Engineer will advocate for the users and champion improvements across product and implementation processes.

Responsibilities
  • Implement configuration and software installations that meet client requirements.
  • Work with the hospital and the hospital’s systems to ingest and confirm quality of data relevant to the implementation.
  • Manage the Support Desk with other team members.
  • Analyze, troubleshoot, and evaluate existing network systems.
  • Work with clients closely as their dedicated support agent during go-lives.
  • Reproduce customer issues, which may include writing or modifying code and, when necessary, work closely with multiple sub-departments and Engineering to deliver speedy resolutions.
  • Maintain updates and communication with stakeholders and team members at all levels during ongoing work and resolutions.

Requirements
  • 2 years of technical support experience with a focus on real-time production systems.
  • Proficiency with at least two of the following languages/frameworks: Python, Java/Android, Ruby, Go, Node.js, C/C, Objective-C/Swift, C#.
  • Experience debugging and troubleshooting issues.
  • Experience with third-party integrations, API.
  • Experience diagnosing and solving networking issues.
  • Experience with virtualized infrastructures.
  • Experience with Linux and proficiency at the command line.
  • Experience with Git, working with GitHub repositories and GitHub PR requests.
  • Ability to write and update SQL queries and in-depth log analysis capabilities.
This is a Direct Hire opportunity with our Overland Park, KS client. H-1B Visa sponsorship is not available for this position. No third-parties, please.

  • ID: #23391402
  • State: Kansas Overlandpark 66204 Overlandpark USA
  • City: Overlandpark
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2021-11-24
  • Deadline: 2022-01-22
  • Category: Technical support