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Job Description
The IT Support Intern willassist staff in software, hardware,systemsand technology tasks and requests. The IT Support Intern positionis a paid internship ($12per hour) that will ideally work now through spring semester with the possibility of summer 2022 and the following school year. This is an office-based position in Manhattan, Kansas. All IT Support Interns applicantsshould live in the Manhattan, Kansas area for the duration of the internship and be a student pursuing an undergraduate degree in IT or Systems Management or a closely related field.
What you'll do:- Provide technical assistance and support for incoming queries and issues related to software, hardware, networking, and computer information systems.
- Respond in a timely manner to technical support queries via phone, email, or in-person.
- Help create and update process documentation.
- Implement and train on the proper use of computer software security.
- Identify system vulnerabilities and analyze configurations to improve security detection techniques.
- Prevent network-based attacks and assess the risk for potential attacks.
- Provide employees with support and guidance on technology equipment maintenance.
- Obtain feedback from employees about their processes and document changes as appropriate.
- Initiate and monitor security audits.
- Maintain and strengthen existing vendor relationships through effective communication.
- IT-related duties as required.
Qualifications
- Current student pursuing an undergraduate degree
- Experience with customer service and support preferred.
- Ability to work with and set up computer equipment, software, networking equipment and hardware tools.
- Valid Class driver’s license.
- Be able to lift 35 pounds.
- Must be able to organize and categorize multiple classes of data & communicate complex material clearly.
- Detail-orientated with an aptitude for problem-solving.
Additional Information
www.hcihospitality.com