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- Receive and disseminate for investigation, consumer complaints lodged with the partner bank(s) and/or their regulatory agencies. Provide written response to consumers or the agency, as requested by the partner, and in accordance with the Consumer Complaints Management Program within established timeframes/SLAs.
- Support the FS Compliance Program Manager in complaints program reporting and complaints analysis.
- Support the FS Compliance Program Manager and the Director, FS Compliance and Risk with review of product collateral, websites, training, agent scripts, etc.
- Provide assistance, support and respond to questions and requests for information needed by H&R Block and related subsidiaries' personnel, regarding matters focused on regulatory compliance specific to banking regulations and relevant to current or new financial services and products.
- Work closely as requested with relevant partner bank teams in maintaining compliance with the above stated areas as well as any contractual program components that might be involved.
- Assist the FS Compliance Program Manager with review, update and distribution of required annual and new-hire regulatory compliance training.
- Collaborate and keep Compliance management informed of trends and any significant issues noted during day-to-day activities.
- Work Environment: Hybrid - Work From Home and Office
- Working knowledge of banking deposit and lending regulations such as EFTA, TISA, UDAAP, TILA, ECOA, FCRA, Prepaid Card rules, etc.
- Ability to collect, analyze, and summarize data and to assimilate into a useful format.
- Excellent interpersonal skills to include oral and written communication.
- Ability to handle multiple tasks and projects simultaneously.
- Proficient at working independently and as a team member and to maintain sensitive and confidential information.
- Financial institution-industry regulatory compliance related certification.
- Active participation in or leading a financial-institution-industry compliance team specific to ensuring a sound compliance management program subject to agency exam, audit, regular program evaluation, etc.
- ID: #23736610
- State: Kansas Overlandpark 66213 Overlandpark USA
- City: Overlandpark
- Salary: TBD
- Job type: Corporate
- Showed: 2021-12-01
- Deadline: 2022-01-27
- Category: Et cetera