PC Support Technician

Link Solutions is seeking a PC Support Technician to join our Fort Leavenworth, KS team.U.S. citizen with an active secret clearanceNon-remote (relocation incentive available)The PC Support Technician will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB). The PC Support Technician provides technical support to staff by installing, maintaining, and troubleshooting hardware, software, and peripherals, ensuring the seamless operation of our government IT systems. This position works directly with the Network Services Supervisor and IT Manager to ensure ACC technologies remain secure, functional, and up-to-date while also assisting with systems upgrades, documentation, and equipment deployment.Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.Job Responsibilities:Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe.Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and software, and standard applications.Install, set up, relocate, configure, troubleshoot, and support PC/server hardware and software.Configure software upgrades; configure and perform tuning of operating systems to enhance PC performance.Install and configure network interfaces and internet connections.Diagnose network cable and configuration problems.  Coordinate support with the local Network Enterprise Center.Services support tickets for Training Management Directorate (TMD) users.Implement and design an organization-wide set of standards for future and existing information systems.Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.