Job Title: Service TechnicianJob DescriptionWe are seeking an experienced Service Technician to join our team. This role involves traveling to customer locations both domestically and internationally to install and troubleshoot equipment, ensuring high standards of customer service and quality are maintained.Responsibilities
Travel to customer locations to install or troubleshoot equipment with high regard to customer service and quality.
Install and service equipment according to drawings and engineered specifications.
Oversee installation projects onsite by delegating, communicating, training, organizing, and facilitating effectively.
Follow safety guidelines at all times and report any violations to management.
Perform in-house assistance to various teams when not in the field.
Complete required installation paperwork and expense tracking online.
Other duties as assigned.
Essential Skills
3-6 years of mechanical/electrical service/install experience, overseeing assembly and/or installation of quality specialized products.
Proven understanding of electrical/mechanical applications, project management, and quality assurance programs.
Ability to travel domestically and internationally (including weekends) up to 75% of the year and for extended periods of time.
Strong communication (oral and written), customer service, technical, and troubleshooting skills.
Sound organizational skills, proven ability to delegate tasks, and experience with customer relations.
Additional Skills & Qualifications
Experience as a Technician or Maintenance repair in the Amusement Park industry is preferred.
Experience with Heavy Equipment or Machinery as a traveling Service Tech will be considered.
Mechanical inclination and aptitude regardless of industry experience.
Own hand tools required.
Strong communication skills with a project management mindset.
Experience with electrical, mechanical troubleshooting, blueprint reading, installation, repair, preventive maintenance, field service, mechanical erection, mechanical rebuild, PLCs, hand tools, general maintenance, pneumatics, hydraulics, schematics, electronics, power tools, wiring, and customer relations.
Work EnvironmentThis role involves traveling to clients 60% to 80% of the time, with the goal of reducing travel to 60% once the team is fully staffed. Travel includes both national and international locations. Major projects may require being on the road for 3-4 weeks, but the majority of travel engagements are less than a week. The position is onsite but remote work is possible, which will require more travel initially for training in Wichita. The company provides a comprehensive benefits package including medical insurance, health savings account, flexible spending account, company-paid short-term disability and life/AD&D insurance, voluntary long-term disability insurance, voluntary supplemental benefit plans, 401k with company match, and an Employee Assistance Program. Expenses will be covered by the company during travel, and any travel points accrued can be used by the employee for personal use.Pay and BenefitsThe pay range for this position is $75000.00 - $85000.00/yr.Medical (2 plan options) Health Savings Account- company contributes $650 annually Flexible Spending Accounts Dental Vision Employer paid short-term disability and basic life/AD&D insurance Voluntary life/AD&D Insurance Voluntary long-term disability insurance Voluntary supplemental benefit plans (accident, critical illness, hospital indemnity) 401k (company match up to 3%) Employee Assistance Program (EMPAC)Workplace TypeThis is a fully onsite position in Wichita,KS.Application DeadlineThis position is anticipated to close on Mar 17, 2025.About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
Full-time