Solution Specialist, NAM Application Management

The Solution Specialist's role is to deliver support to end users in the organization with respect to how to use various types of business/operational software programs efficiently and effectively in fulfilling business objectives.  This is a regional position based in the Kansas City, Missouri office.Responsible for providing end user support and ensuring timely issue resolution for several applications. Includes troubleshooting applications, integrations and software for internal customers, such as operations, accounting, and other business units.Works collaboratively with Project Managers/Business Analysts, Development/Application Managers, Technical Architects, User Support, Infrastructure and others to ensure effective cross-project communication and issue management.Responds to users’ functional questions or issues.Documents user issues and work with other DT&A team members and users to grow the knowledge base and document best practices, procedures, controls, training materials, etc.Assists with on-going maintenance of software (i.e., software upgrades), including development of test cases and scripts and perform system testing.Perform functional impact assessment for incidents, by documenting business impact, identifying which process steps are disrupted due to reported incident.Responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related materials.Create and maintain current-state (as-is) process flows for supported applications.Document common workaround processes users rely on to completeProactively recommend process changes, configuration improvements and training/SOP updates based on ticket trends, recuring user behavior and operational efficiency observations.In addition to after-hour availability, work away from Kansas City and travel may be required, subject to requirements and management guidance. Additional Responsibilities:Other duties and project activities as assigned