Vacancy expired!
- Field incoming support requests (phone and tickets)
- Triage and resolve support requests as necessary
- Escalate advanced issues to appropriate support team
- Maintain excellent records of work completed
- Perform tests validating resolutions provided
- Engage all tickets assigned within internal SLAs
- Manage, execute, and document project work
- Produce written Knowledge Articles
- 2+ years of experience working technical support requests
- Intermediate understanding of Microsoft Office and Windows operating systems
- Intermediate understanding of common networking protocols and equipment
- Basic administration of Active Directory
- Intermediate hardware and software troubleshooting ability
- Intermediate experience supporting and configuring mobile devices
- Basic understanding of technical management platforms, i.e. Mitel, Solar Winds, Cisco Meraki Dashboard
- Understanding of PowerShell as a tool
- Ability to provide after-hours support on a rotating schedule
- CompTIA Network+ certification or Microsoft Technology Associate (MTA) certification (or similar level Microsoft technical certification)
- ID: #42664590
- State: Kansas Lenexa 66219 Lenexa USA
- City: Lenexa
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2022-06-09
- Deadline: 2022-07-26
- Category: Technical support