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- Maintain an active presence on our 8x8 call queue to answer inbound calls for support and respond to tickets generated by email in an ITSM ticketing system, within 1- to 2-hours.
- Accurately document issues, resolutions, and steps taken in an ITSM ticketing system.
- Troubleshoot Windows 10 and Office 365, network and file access, VPN connectivity, Microsoft Teams meetings and channels, and OneDrive or software phone systems.
- Responsible for resetting passwords, creating accounts, auditing expiring accounts, installing software, and facilitating peer-to-peer escalations including requests for new mobile phones and issues with networks or mailbox updates.
- Update inventory records as assets change or are reassigned.
- Update drivers for printers on remote file servers across all business locations.
- Reimage systems using a combination of PXE and Autopilot.
- 1+ years of Tier-1 or higher technical support experience.
- Basic knowledge of network and communications protocols; should be able to determine a point of failure for network issues and VPN connectivity.
- Experience resolving error messages and determining cause.
- Experience supporting hardware including Windows laptops and desktops and Cisco network equipment, as well as Ricoh and HP printers or multi-function devices.
- Experience supporting software including Windows 10, Windows Server, Software Center, 8x8 work/voice, Active Directory, Azure, Microsoft Intune, and Microsoft Autopilot, as well as standard COTS applications including Office 2016/2019, AutoCAD, and the VPN.
- Experience with Apple iPhone/iPad wireless support.
- ID: #42224449
- State: Kansas Kansascity 66101 Kansascity USA
- City: Kansascity
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2022-06-02
- Deadline: 2022-07-12
- Category: Technical support