System Support Technician

02 Jun 2024

Vacancy expired!

Technical Support Specialist

Responsibilities
  • Maintain an active presence on our 8x8 call queue to answer inbound calls for support and respond to tickets generated by email in an ITSM ticketing system, within 1- to 2-hours.
  • Accurately document issues, resolutions, and steps taken in an ITSM ticketing system.
  • Troubleshoot Windows 10 and Office 365, network and file access, VPN connectivity, Microsoft Teams meetings and channels, and OneDrive or software phone systems.
  • Responsible for resetting passwords, creating accounts, auditing expiring accounts, installing software, and facilitating peer-to-peer escalations including requests for new mobile phones and issues with networks or mailbox updates.
  • Update inventory records as assets change or are reassigned.
  • Update drivers for printers on remote file servers across all business locations.
  • Reimage systems using a combination of PXE and Autopilot.

Requirements
  • 1+ years of Tier-1 or higher technical support experience.
  • Basic knowledge of network and communications protocols; should be able to determine a point of failure for network issues and VPN connectivity.
  • Experience resolving error messages and determining cause.
  • Experience supporting hardware including Windows laptops and desktops and Cisco network equipment, as well as Ricoh and HP printers or multi-function devices.
  • Experience supporting software including Windows 10, Windows Server, Software Center, 8x8 work/voice, Active Directory, Azure, Microsoft Intune, and Microsoft Autopilot, as well as standard COTS applications including Office 2016/2019, AutoCAD, and the VPN.
  • Experience with Apple iPhone/iPad wireless support.
This is a hybrid remote/on-site 6+ month Contract opportunity with our Kansas City, KS client. 100% Paid employee medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position.

  • ID: #42224449
  • State: Kansas Kansascity 66101 Kansascity USA
  • City: Kansascity
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-06-02
  • Deadline: 2022-07-12
  • Category: Technical support