Ingram Barge Company is looking to hire an Application Support Analyst III in Paducah, KY. This role provides vital support for the organization by ensuring the computer application systems are meeting the needs of the organization. Customer service plays an important part of success in this role. This role also serves as senior level applications support and serves as the subject matter expert for any applications assigned. They will work closely with customers, third party vendors, and cross-functional team members to support critical business applications to ensure business continuity and a productive user experience. The goal will be to offload support and troubleshooting from System Engineers and Application Development teams.Responsibilities: Resolving application related support incidents escalated from the Tier 2 support groups.Triage support requests and usher incidents to timely resolution.Assisting with and resolve system outages, alerts, notifications.Be a resource for the development teams on custom apps and the owner of third-party applications.Liaison between customer and Application / Development team on technical issues.Assisting with communication during application outages and document resolutions/root causes.Identifying frequent application issues and trends and work with the appropriate team to resolve.Assisting with formal hand-off/ production transition of new applications to include support for run book documentation.Collaborating with users to solicit feedback and feature requests and ultimately assist the Business Relationship Manager with the intake process for related applications.Mentoring and developing Tier 1 and Tier 2 associatesIdentifying areas where training will be needed to assist supporting the application on a 24x7 basis and bolster resolution rates in the other support tiers.