Business Analyst

Company Overview: Req ID: 205569 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Analyst to join our team in REMOTE, Kentucky (US-KY), United States (US). Job Description: Job Posting Title: ITSS-Business Analyst Description: TThis role is for the Core API/Digital API team. We are looking for someone to help write requirements in ADO and Jira. We also need someone to help document tribal knowledge that is an Architect's head so the rest of the team has access to it. The IT Business Analyst monitors and measures relevant performance metrics to assess the performance of IT resources and optimizes performance through process improvement activities. The IT Business Analyst work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. TheIT Business Analyst devises measures and targets to assess and optimize the performance of IT functions, services, projects and any related improvement initiative. Identifies and analyzes performance measures and metrics, develops and maintains balanced scorecards and dashboards, and evaluates and monitors performance in IT-related areas. May include network performance management, application performance management (APM), (operating) system performance management (physical and virtual/cloud) and business transactions performance. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. Required Qualifications Bachelor's degree Les than 3-5 years of technical experience Experience in problem analysis and process documentation Experience with Microsoft office suite Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications Knowledge of SQL Experience analyzing and presenting complex data Strong analytical skills and creative problem-solving ability Six Sigma Certified The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.