Consumer Service Associate - Louisville KY and surrounding areas!

28 May 2024

Vacancy expired!

Consumer Service Associate - Louisville KY/Indianapolis IN and surrounding areas!

Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our

Louisville KY or Indianapolis IN PulsePoint location.

The

Consumer Service Associate will be responsible for assisting national marquee client(s) and members using a variety of platforms and services models including but not limited to the At Your Service Model.

How you will make an impact:

  • Understands and communicates the benefit design packages to members as defined by employer.
  • Interacts with members verbally and in written form to ensure appropriate engagement is achieved.
  • Interprets plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.
  • Assist in increasing member's engagement into appropriate programs and offerings.
  • Acts as trusted advisor and educator on health care related inquiries.

REQUIRED QUALIFICATIONS:

  • Requires a HS diploma
  • Minimum of 5+ years of experience in customer service; or any combination of education and experience which would provide an equivalent background.
  • Must have worked with Elevance Health for at least one year

PREFERRED QUALIFICATIONS:

  • BA/BS preferred.
  • Experience in successful resolution of high level/sensitive customer service issues preferred.
  • Knowledge of Central Solutions preferred.
  • Knowledge of AHG process preferred.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Elevance Health approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World's Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

  • ID: #50014255
  • State: Kentucky Louisville 40202 Louisville USA
  • City: Louisville
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-05-28
  • Deadline: 2023-07-26
  • Category: Et cetera