Customer Service Representative

Our CompanyBrightSpring Health Services OverviewOur support center is based in Louisville, Kentucky, though the team includes employees in multiple states. The team supports our mission and family of brands, across the country. We encourage you to Live Your Best Life and come work for the best. Apply today!Responsibilities

Must be able to work evenings and on call

Managing inbound 800 line customer calls for sales, services, employment, complaints, and general problem solving

Identify from a social/physical needs aspect the situation and needs of the individual

Provide customers with product and service information; obtain customer information, and customer leads

Facilitating outbound calls to connect callers with proper Company resources and Company branches

Accountable for the successful handling of all inbound and outbound call activities and driving call leads to branch home conference and branch sale

Researching care related solutions for customers

Identify and escalate priority issues

Documenting all interactions and following up on customer needs

Complete call logs and call reports

Provide leadership/ coaching to Customer Service Center Representatives

Review Respect & Care Service Center calls for quality check and feedback

Provide detailed reporting to leadership as requested

Other duties as assigned

Qualifications

Outstanding verbal and written communication skills and etiquette via phone and email

Professional Customer Service skills with basic sales, building rapport, and problem solving experience

High energy, good memory, and able to multitask effectively

Structured organizational skills

Ability to adapt and prioritize in a fast paced, dynamic work environment

Computer skills including working in Word, Excel, and databases

Good listening skills and attention to detail

Detail oriented, able to successfully manage multiple projects

Available to work varying shifts as needed

About our Line of BusinessBrightSpring Health Services is a leading provider of complementary home and community-based pharmacy and health services for complex populations in need of chronic and/or specialized care. Through the company’s pharmacy and provider services to seniors and specialty (including behavioral) populations, we provide comprehensive care and clinical services in 50 states to over 360,000 customers, clients and patients daily. The company’s services foster greater patient and family satisfaction, improve outcomes and reduce health care system costs, and are supported by industry-leading quality outcomes. For more information, visit www.brightspringhealth.com. Follow us on Facebook (https://www.facebook.com/brightspringHS/) , Twitter (https://www.twitter.com/BrightSpringHS/) and LinkedIn (https://www.linkedin.com/company/brightspringhealth/) .Salary RangeUSD $13.00 - $15.00 / HourNeed help finding the right job?We can recommend jobs specifically for you!ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com . Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information. Job LocationsUS-KY-LOUISVILLEID 2023-101518 Line of Business BrightSpring Health Services Position Type Full-Time Pay Min USD $13.00/Hr. Pay Max USD $15.00/Hr.