Description We are offering a contract to hire employment opportunity for a Customer Service Representative in the hospitality industry, based in LEXINGTON-FAYETTE, Kentucky, 40513-1957, United States. This role involves processing customer requests and utilizing decision-making skills to provide the best possible service. You will be handling both inbound and outbound calls, communicating effectively with our clients, and managing your call time efficiently to maximize your availability.Responsibilities: Handle both inbound and outbound calls with professionalism Process client requests promptly and accurately, ensuring service levels are met Enter information into the reservation system as required Communicate effectively with all clients and departments, noting client needs and issues using proper grammar and appropriate speech Enhance the reputation of the company by providing an unexpected level of service to all clients Respond to and complete requests for clients before established due times Utilize decision-making skills to find hotel options that meet business financial goals Exhibit and utilize knowledge of the hotel industry and regional markets associated with clients Resolve all client and hotel issues regarding extensions, early departures, or other changes to a reservation daily Collaborate and communicate with Account Management teams and Hotel Network Management to identify hotels frequented by clients and identify opportunities to provide clients with "in-network" hotel options. Requirements Proven experience in a customer service role, preferably within the hospitality industry Proficiency in handling inbound and outbound calls Familiarity with call center customer service protocols and best practices Ability to resolve customer service issues promptly and professionally Excellent communication and interpersonal skills Familiarity with CRM systems and practices Ability to multitask, prioritize, and manage time effectively Strong problem-solving abilities High school diploma or equivalent; higher degree in a relevant discipline will be appreciated Ability to work on a flexible schedule, including weekends and holidays. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
Full-time