Customer Service Specialist

We are seeking a motivated and detail-oriented Customer Service Specialist to join our team in Louisville, KY. In this role, you will serve as a key point of contact for clients, ensuring high-quality service, effective communication, and seamless support across customer interactions. This position is ideal for individuals who are passionate about problem-solving, collaboration, and delivering excellence.ResponsibilitiesAct as the primary contact for customer inquiries, providing timely and professional assistanceResolve client concerns efficiently while maintaining a positive brand experienceMaintain accurate records of customer interactions and feedbackCollaborate with internal teams to ensure consistent service deliveryIdentify opportunities to improve customer satisfaction and service processesUphold company standards, policies, and values in all interactions