Customer Support Assistant

We are seeking a motivated and detail-oriented Customer Support Assistant to join our growing team in Louisville, KY. In this role, you will serve as a key point of contact for clients, ensuring timely, accurate, and professional assistance. This position is ideal for individuals who enjoy problem-solving, communication, and contributing to a positive customer experience within a dynamic business environment.ResponsibilitiesRespond to customer inquiries via phone, email, and internal systems in a professional and timely mannerProvide accurate information regarding services, processes, and account-related questionsAssist in resolving customer concerns and escalating complex issues when necessaryMaintain organized records of customer interactions and support activitiesCollaborate with internal teams to ensure consistent and high-quality service deliverySupport daily administrative tasks related to customer service operations