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RESPONSIBILITIES:Kforce has a client that is seeking a Desktop Support in Louisville, KY.
Summary:The Desktop Support Technician maintains travels by car daily from home to any of seven (7) supported Center Well Clinics where they repair and troubleshoot desktop hardware and software packages. This candidate is also responsible for Executive-level, white-glove, concierge-style customer service and end-user training. As a Desktop Support, you will perform advanced administrative/operational/customer support duties that require independent initiative and judgment. They may apply intermediate mathematical skills.Key Tasks: Desktop Support will research and resolve technical problems of moderate complexity, typically escalated from first line support teams Responds to escalated telephone, email and online requests for technical support Documents, tracks, and monitors the problem using applicable systems and tools; Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects As a Desktop Support, you will regularly exercise discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques Works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledgeREQUIREMENTS: High School diploma/GED or more years of experience as a Desktop/End User Support Engineer; Bachelor's degree in Computer Science preferred Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams Experienced responding to escalated telephone, email and online requests for technical support Experienced documenting, tracking, and monitoring the problem using applicable systems and tools Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas Must be passionate about contributing to an organization focused on continuously improving consumer experiencesThe pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.- ID: #49982456
- State: Kentucky Louisville 40202 Louisville USA
- City: Louisville
- Salary: $29 - $31 hourly
- Job type: Contract
- Showed: 2023-05-23
- Deadline: 2023-07-21
- Category: Et cetera