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7204 - Lexington - 105 Sand Lake Dr, Lexington, Kentucky, 40515CarMax, the way your career should be!General Summary:The Store Support Manager (SSM) XF is responsible for facilitating the direction of work and disseminating tasks from the Line Production Manager and Operations Manager to Inventory Associates to ensure the assigned area operates in accordance with Flow and CarMax standards. The SSM is also responsible for carrying out all components of standard work in their assigned area, maintaining production efficiency levels to meet guidelines, maintaining costs for all work, and supervising the Inventory process for both CarMax and customer vehicles.Principle Duties and Responsibilities:Manages all customer (both internal and external) concerns in a quick, efficient, and friendly manner
Ensures that administrative records required for the documentation of work performed are correctly completed.
Manages the Inventory functions of the store such as: vehicle preps for delivery to customers, vehicles received at CarMax, daily scanning and reconciliation of the vehicle inventory, and on-lot and off-lot coordination and vendor management
Maintains facility's appearance to include the service bay, main building and grounds
Ensures that all positions in the inventory area are properly staffed at all times
Ensures positive associate engagement through consistent use of the Associate Care and Communication (AC&C) tools, such as round tables, one-on-ones, and Compass Engagement Meetings
Manages associate at the individual level by using Managing to the Individual (MTI) and through the consistent use of the performance management tools to include performing consistent feedback, observations, file reviews, IDPS, APRs, and performance management
Conduct and document competency based formal and informal observations to maintain work execution and develop associates
Drives team and store performance by maintaining comeback standards and Backflow/Transfer goals at or below company targets
Drives team and store performance in maintaining all department metric goals
Use the Training Matrix to plan and implement the development of associates
Maintain a harmonious work environment by identifying and intervening in conflict
Engage team in problem-solving to identify root causes and implement action plans toward a solution
Ensure workplace cleanliness and organization in accordance with CarMax 5S Methodology standards
Partners with other functional areas and managers as needed to collaborate on questions regarding vehicle quality and potential kicks
Participates and ensure compliance of all CarMax training and process initiatives
Performs all Asset Protection and EH&S responsibilities expected in the role
Qualifications:Work requires ability to:Pass the Management Development Program (MDP)
Read, interpret and transcribe data in order to maintain accurate records
Complete CarMax provided training in all areas of the production process, including Kronos Training
Multi-task in a high energy, fast-paced work environment
Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy
Speak, listen, and write effectively in dealing with customers and associates across departments
1 Year of experience as a Manager or Cosmetic Technician preferred
Basic computer skills
Exhibit willingness to work as part of a team
Perform Associate development tasks, including coaching and training initiatives
Understand and recognize line impact to Key Performance Measures (KPM’s)
Working Conditions:May require walking or standing for an extended period of time
Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
Occasional travel for meetings, training, and special assignments
Wearing CarMax clothing (acquired through company) at all times while working in the store
Following all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas
Adheres to all CarMax Policies, including but not limited to, Asset Protection, EH&S, and Standards of Professional Appearance
About CarMaxCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Full-time