L3 Support Tech Deskside Support

Pinnacle Group
Georgetown, KY
27 Mar 2024

Vacancy expired!

Title: L3 Support Tech Deskside Support

Type: Contract W2 Only

Location: Georgetown, Kentucky (Onsite only)

Contract to Hire: Long-term, extended or converted based on performance

Job Description:
  • The level 3 Technical Support technician is responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment.
  • Requires experience with working directly with customers and development of project.
  • Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems.
  • Strong knowledge of TCP/IP, DNS, WINS, DHCP, SCCM.
  • Strong troubleshooting capabilities are required.
  • Strong knowledge in installation and configuration of LAN/MAN Cabling (copper, fiber), telecommunications (PBX, VoiceMail) and Video Conferencing.
  • Candidate will be required to run cables and fiber, install and configure switches (Cisco), install and setup multi-point videoconference equipment.
  • Responsibility includes break or fix for plant floor equipment.
  • Candidate should be able to work under pressure.
  • Repair and/or replacement of critical plant floor equipment require a 15-minute turnaround time.
  • Strong Project Management skills a plus.
  • Requires the ability to create and manage project activity.
  • Ability to take direction as well as being a "self-starter".
  • Candidate will work directly with Plant Floor and Administrative Staff to identify issues and develop or implement countermeasures.

Requirements:
  • Networking:
  • Configuring switch
  • Completing a SOW for network drop
  • Configuring access points
  • Installing cables (ethernet and fiber)
  • Network device maintenance
  • Inventory of network equipment
  • Implementing network printers and plotters

Server:
  • Server reboot (assuring server is in acceptable state)
  • Restoring files from backup
  • MOM alerts - receiving, deciphering and responding to
  • HP Insight Manager - using and configuring
  • VMWare - creating, configuring, maintaining and supporting virtualizations
  • Prepare and assemble a new server
  • Rack, mount and cable a new server
  • Installing server operating system
  • Operating system configuration for specific role (web, file, mail, etc.)
  • Operating system configuration for networking
  • Adding server to domain
  • Removing server from domain
  • Applying server OS updates (hotfixes and patches)
  • Applying server HW updates (firmware)
  • Troubleshooting a server
  • Perform server backup (system and file)
  • Perform pre-shift checks

Phones:
  • Physical setup of analog phone
  • Physical setup of VOIP phone
  • Configuring phone settings
  • Voicemail setup
  • Voicemail reset
  • Inventorying phones equipment
  • Troubleshooting phone issues
  • Troubleshooting voicemail issues
  • Supporting analog phones
  • Cisco Call Manager

Note:
  • Position is for 1st shift (8.00 am to 5.00 pm).
  • Provide 24 hour on-call coverage.
  • This will be an onsite position.
  • ID: #49560423
  • State: Kentucky Georgetown 40324 Georgetown USA
  • City: Georgetown
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-03-27
  • Deadline: 2023-05-25
  • Category: Et cetera