Membership Representative I

Description SHIFT: Day JobSCHEDULE: Full-timeYour Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. Responsible for enrollment, billing activities and/or maintaining assigned accounts. Primary duties may include, but are not limited to:Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.

Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions and/or concerns received by phone or mail.

May be responsible for billing and delinquency processes for assigned groups.

Ensures accuracy and timeliness of the membership and billing function.

Responds to inquiries concerning enrollment processes.

Maintains enrollment database.

May order identification cards.

Determines eligibility and applies contract language for each case assigned.

Performs error output resolution for electronic eligibility and processes error discrepancy list.

Bills, collects premiums and reconciles payments.

Maintains and reconciles premium bill, self-bill and individual billed accounts.

Notifies clients of premium discrepancies through payment adjustment notices and detailed audits.

Screens all forms and data for all paperwork received from Sales and/or Underwriting for new group and/or group re-classing benefits.

Makes request to Underwriting, Sales or Brokers for missing information and/or forms needed for new group or re-class of existing group.

May be responsible for loading rates to new groups and renewal/re-class groups within the appropriate system.

Screens group for benefits to determine if existing or new, recognizing when benefits are not standard and handling as appropriate.

Thoroughly documents inquiry outcomes for accurate tracking and analysis.

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Performs basic job functions with help from co-workers, specialists and managers on non-basic issues.

Qualifications The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against Covid-19. All offers of employment are conditioned on completion of a background check, including COVID-19 vaccination verification. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.Requirements: HS diploma or GED

Related experience; or any combination of education and experience which would provide an equivalent background

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS63486