Senior Service Desk Technical Support Analyst

29 Jul 2022
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Software Guidance & Assistance, Inc., (SGA), is searching for a Senior Service Desk Technical Support Analyst for a Contract assignment with one of our premier Financial Services clients in Louisville, KY. This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision. Operates in a specified Senior Analyst role, within the Global Service Desk. Supports end users, diagnose report and resolve application problems. Responsibilities :

  • Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.
  • Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.
  • Logs all issues with appropriate documentation as requested by Level II and III support teams.
  • Routes calls to appropriate support teams as per described troubleshooting steps.
  • Monitors and escalates issues until resolution, closure or the appropriate group has accepted.
  • Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).
Required Skills:
  • Cysco
  • Multi factor authentication
  • Microsoft Applications
  • Office 365
  • Multi service desk - Globally
  • Latin America, APAC
  • Experience cross culturally - will be working with other cultures
  • Multi-tasking
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com . EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.

  • ID: #44466426
  • State: Kentucky Louisville 40201 Louisville USA
  • City: Louisville
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2022-07-29
  • Deadline: 2022-09-26
  • Category: Et cetera
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