Business Analyst (Application Deployment)

In a nutshellAs a Business Analyst, you will be working closely with our Digital OnLine (DOL) team business representatives to maximize applications adoption and effectiveness, by Eurofins and its customer. One of your main missions will be the deployment of the application in different contexts (deployment of new modules, deployment of new geographies).Where you will be based and what business you will support Based in New Orleans, LA; you will support our Eurofins Digital OnLine (DOL) team, which is managing multiple eCommerce products. The team is continuously improving the applications to meet business demand and improve customer satisfaction. How can you help us? Essential Job Duties and Responsibilities:Prepare and coordinate the deployments of the new DOL modules:Conduct readiness assessments with customers to evaluate their preparedness for deploymentDefine the deployment strategy and roadmap with the DOL business representatives (which order for scopes or customers deployments)Ensure all prerequisites are in place (environments are ready, with the proper configuration, data migration complete)With DOL business representatives, coordinate UAT (User Acceptance Testing) until sign-offCommunicate with business and DOL stakeholders about the roll-out plan and statusFollow-up and accelerate resolution of incidents during the deployment phase and its hyper-careEnsure hand-over to DOL Support teamCommunicate and coordinate with numerous stakeholders (business representatives, DOL Product Managers, DOL developers, DOL Support, other IT program), including preparation and lead of project steering committeesOn-board new businesses or geographies on DOL applications and contribute to various business projectsPrepare DOL releases, including the coordination of the user acceptance testsCreate and maintain deployment playbooks and best practices documentationTrain DOL business representatives about new features and optimal configurationAct as level 2 support, when strong expertise is needed to solve an incidentIdentify improvements or need for new features with/for the business, that will be assessed by the Product ManagersReporting lines (based in DOL’s current set-up)This role will report to Head of Product Management