Client Account Representative

Lumina Agency INC is seeking a motivated and professional Client Account Representative to join our Baton Rouge team.In this role, you will serve as an important point of contact between the company and its clients, helping ensure accounts receive attentive service, clear communication, and effective support. You will work closely with clients to understand their needs, assist with account-related requests, maintain accurate information, and contribute to long-term client satisfaction.The ideal candidate is personable, organized, dependable, and comfortable communicating with a variety of people in a professional environment.ResponsibilitiesBuild and maintain positive relationships with assigned clientsServe as a primary point of contact for client questions and account needsProvide professional, timely, and accurate client supportAssist clients with services, account updates, and general inquiriesIdentify client needs and communicate appropriate solutionsMaintain accurate and organized client account informationFollow up with clients to ensure satisfaction and address outstanding needsCoordinate with internal teams to help resolve client requests efficientlySupport client retention by delivering a consistent and positive experienceParticipate in team meetings, training, and professional development activitiesMaintain a strong understanding of company services and client processesContribute to team and company performance goals