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Job Duties/Responsibilities
- 100% Field Service Support - travel to customer sites to provide IT support for hardware and software on a daily basis Install and service various IT equipment within assigned territory
- Oversee and prioritize daily support tickets within an assigned geography through a computerized system
- Maintain accurate daily installation and support records, inventory / RMA, time card, expense reports and mileage logs
- Respond to all customer complaints in a timely manner Triage and report client issues to the appropriate departments
- Assisting with the training of new employees
- Comply with all safety procedures and protocol Administrative and clerical duties as necessary
- Additional duties as business needs arise
License/Certification/Education:
- Normally requires an Associates Degree w/1-2 years of experience.
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