Customer Service Assistant

Job DescriptionWe are seeking a Customer Service Assistant to join our growing team. The ideal candidate will serve as the first point of contact for our clients, addressing inquiries, resolving concerns, and ensuring a smooth and positive customer experience. This role is vital to maintaining our reputation for excellent service and professionalism.ResponsibilitiesRespond to customer inquiries via phone, email, and in person in a prompt and courteous mannerAssist clients with service requests, scheduling, and general informationMaintain accurate records of customer interactions and follow-upsCollaborate with other departments to ensure client needs are met efficientlyMonitor customer satisfaction and escalate complex issues to supervisors as neededSupport administrative duties such as data entry and file management