Customer Service Officer

Job DescriptionWe are currently seeking a Customer Service Officer to join our team in Baton Rouge. This role requires a detail-oriented, people-focused professional who can deliver excellent service, resolve customer concerns efficiently, and maintain high levels of customer satisfaction.ResponsibilitiesRespond to customer inquiries via phone and email in a timely and professional mannerProvide accurate information about our services and resolve any issues or complaintsRecord customer interactions and follow up to ensure resolutionCollaborate with other departments to streamline service processesMaintain up-to-date knowledge of products and proceduresAssist in identifying recurring issues and suggesting process improvements