Customer Service Officer

Job DescriptionWe are seeking a detail-oriented and client-focused Customer Service Officer to join our growing team at Blue Print Out. In this role, you will act as a key point of contact for clients, ensuring a seamless experience through timely assistance, problem-solving, and professional communication.As a Customer Service Officer, you will be expected to handle inquiries, resolve issues, and deliver exceptional service that reflects our brand values and commitment to excellence.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and in personResolve customer complaints efficiently and follow up to ensure full resolutionMaintain accurate records of interactions and transactionsCollaborate with internal teams to address service issues or delaysIdentify opportunities for process improvement and report feedback to managementUphold company standards and promote a customer-first approachTrack and meet daily performance metrics and service goals