Customer Service Officer

We are looking for a dedicated Customer Service Officer to join our team in New Orleans. This role plays a key part in ensuring exceptional client satisfaction by managing inquiries, supporting customer needs, and maintaining a high standard of professionalism across all interactions. The ideal candidate is someone who communicates clearly, remains composed under pressure, and thrives in a client-focused environment.ResponsibilitiesServe as the primary point of contact for customer inquiries and requests.Maintain accurate records of customer interactions and follow-up actions.Provide timely solutions by coordinating with internal departments.Assist customers with service information, processes, and issue resolution.Monitor service quality and identify opportunities for improvement.Support overall client satisfaction and retention efforts.Uphold the company’s standards of professionalism and customer care at all times.