End User Technical Support Analyst

Spruce Technology Inc.
Baton rouge, LA
17 Feb 2025

Vacancy expired!

Hi,I have a below contract position as a

End User Technical Support Analyst with our client based out at

Baton Rouge, Louisiana. Please let me know your interest for further discussion. Thank youFounded in 2006, Spruce Technology is a leading provider of Information Technology (IT) services for the public, private, and federal sectors. An award-winning firm (Inc 5000, SmartCEO) with a steadily growing portfolio of clients, Spruce Technology provides innovative technology solutions, specialized IT staff, and IT consulting services. With clients in over 30 states, Spruce is a certified Minority-owned Business Enterprise (MBE) and an established partner with many leading technology companies such as Microsoft, Salesforce, ServiceNow, AWS, and more.Please visit www.sprucetech.com for additional information on our services.

JOB Title: End User Technical Support Analyst

Location: Baton Rouge, Louisiana

Duration: 15 Months

The scope of the proposed services will include the following:
  • Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
  • Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
  • Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.

Experience and expertise in the following areas are mandatory:
  • Active Directory Domain Services
  • Windows Imaging and Driver Management
  • User Profile analysis and migration
  • Customer Service Skills
  • Advanced troubleshooting with basic hardware and software components

Experience and expertise in the following areas are desirable but not mandatory:
  • Experience in deployments with Microsoft System Center Configuration Manager
  • Desktop and Mobile Device imaging and user transition
  • Third party software to be migrated and handled on a case by case basis
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
  • ID: #49253057
  • State: Louisiana Baton rouge 70801 Baton rouge USA
  • City: Baton rouge
  • Salary: $25 - $40
  • Job type: Contract
  • Showed: 2023-02-17
  • Deadline: 2023-04-17
  • Category: Et cetera