Front Desk Agent

Job DescriptionWe are seeking a reliable and customer-oriented Front Desk Agent to join our team in New Orleans, LA. As the first point of contact for clients, guests, and residents, the Front Desk Agent plays a critical role in delivering exceptional customer service, managing daily front office operations, and maintaining a professional environment.ResponsibilitiesGreet and assist guests, clients, and residents in a friendly and professional mannerAnswer incoming calls and respond to inquiries or direct calls appropriatelyManage check-ins, check-outs, and reservation processesMaintain accurate records and documentation related to front desk operationsMonitor security systems and ensure safety protocols are followedHandle complaints, provide appropriate solutions, and follow up to ensure resolutionCoordinate with housekeeping, maintenance, and management teamsKeep the front desk area clean, organized, and well-stocked