Inside Sales Representative

The Inside Sales Representative consistently deliver high standards of internal sales execution while providing advanced support, mentorship, and coordination across sales, engineering, and commercial teams. This role contributes to revenue growth through cross-sell and up-sell opportunity identification.Responsibilities include but limited to the following:Performs all Level 1 Internal Sales responsibilities to a high and consistent standard.Provides onboarding, training, and ongoing support for new Level 1 Internal Sales employees, including management of skills matrix completion.Coordinates discount approval requests in accordance with the Delegation of Authority (DOA) process.Identifies and develops cross-sell and up-sell opportunities based on customer requirements and business needs.Creates and manages iProjects, serving as the primary communication platform between Engineering, Sales, and Aftermarket teams throughout the product lifecycle.Responds to Orderbook Management requests to amend orders within the ERP system and provides timely updates to customers.Conducts contract reviews for both Aftermarket and First Fit orders in accordance with established contract review policies.Maintains regular communication with external sales personnel regarding customer activities, opportunities, and issues.Supports RMA, CMR (credit), and DMR (debit) processes, including participation in root cause investigations and resolution activities.Generates quotations within the CRM system for direct customer requests, repeat parts, ATO requirements, and opportunities identified by External Sales.Proactively follows up with customers after quotation submission to support conversion and customer satisfaction.Captures, analyzes, and escalates customer feedback as appropriate, resolving issues directly whenever possible and escalating unresolved concerns in a timely manner.Delivers exceptional customer service and builds strong working relationships with both internal and external customers.Maintains ongoing communication with external sales personnel regarding customer activity and account developments.Maintains and updates customer pricing records within ERP and PriceFX systems to ensure pricing accuracy and compliance.Coordinates with the Central Data Team (CDT) to initiate and support item and site planning requests aligned with business requirements.Partners with New Accounts to facilitate account setup, ensuring all required documentation, including tax exemption certificates, is obtained and properly maintained.Applies working knowledge of material family codes to support accurate order processing and customer requirements.Ensures pricing complies with current agreements and that all applicable tariffs, surcharges, and commercial terms are correctly applied to customer orders.Demonstrates strong proficiency in reading, interpreting, and applying technical and assembly drawings to support order accuracy, product application, and technical sales activities. Critical competencyMaintains a solid technical understanding of John Crane products, services, applications, and target markets.