Inside Sales Specialist

The Inside Sales Analyst is responsible for driving consistency, efficiency, and excellence across Inside Sales and Customer Service functions by defining, documenting, and standardizing inbound workflows. This role leads the development and implementation of work instructions and training programs to ensure aligned and scalable operations. Acting as a subject matter expert, the position leverages deep knowledge of John Crane’s products, systems, and customer base to optimize processes, enhance customer experience, and support organizational growth.Responsibilities include but limited to the following:Develop long-term working relationships within and outside of the company to successfully be an extension of the external sales team​.Good stakeholder management skills will be required as the role will require close working with other departments.Define and document inbound workflows for Inside Sales and Customer Service teams to enhance consistency and drive operational efficiency.Create clear and detailed work instructions to guide daily operational activities.Design and maintain training materials to support team development and knowledge transfer.Lead the onboarding and training of new personnel, ensuring readiness and alignment with established processes.Continuously review and refine processes to improve accuracy, productivity, and customer experience.Collaborate with cross-functional teams to ensure alignment and adoption of standardized proceduresAct as a subject matter expert (SME) for internal processes, tools, and systems.Build and maintain strong relationships with customers to enhance customer experience.