National Assistance Center Contact Center Supervisor (Temp)

Req ID: RQ154328Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: OtherJob Family: Customer ServiceSkills:Customer Service,Data Entry,Supervising EmployeesExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:General Dynamics Information Technology is providing critical support for citizens in our communities. We have opportunities for Customer Service Supervisors to support a team of contact center professionals as they provide citizens with vital information and assistance.As a Customer Service Supervisor at General Dynamics, you will develop and hone your leadership skills as you:

Model high ethical and professional conduct

Lead a team of call center representatives using proven coaching methods

Maintain focus on client and operational goals while ensuring customer satisfaction

Provide administrative support to assist with the management of day-to-day operations

Identify business risks and opportunities through the analysis of information and results

Promote positive work culture among team

Set and achieve operational goals

Continuously measure and evaluate processes

Work to deliver continuous efficiencies and cost savings

Drive best practice standards

Develop presentations for client and leadership as needed

Identify performance gaps and implement continuous service improvement

Ensure high level of quality through monitoring and management

Create, update, and maintain reporting as needed

QUALIFICATIONS:You MUST HAVE:

A High School Diploma; AND

Five or more years of experience managing teams of five or more direct reports

Five or more years of experience working with organizational functions and personnel

Five or more years of experience working with call center software and programs

Access to 10 Mbps of download speed and 1 Mbps of upload speed ofdedicated internet bandwidth (Satellite provided Internet Service will not qualify)

Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distractions

Flexible availability and willingness to work any shift as program operates 24/7

Residency within a 60-mile radius of following locations: El Paso (Texas residency required), Bossier City (Louisiana residency required), New Orleans (Louisiana residency required), Natchitoches (Louisiana residency required), Barbourville or Rensselaer

US Citizenship

Even BETTER if you have:

Bachelor’s degree in business or a related field

Call Center Management experience HIGHLY preferred

Excellent business and analytical problem solving skills

Strong communication skills

Ability to work independently

WORK ENVIRONMENT:

Hybrid - Employees may be asked to work a minimum of Two (2) days onsite per month.

#GDITdisasterassistancejobs#TSSCEWe are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.