Network Administrator

job summary:

• Bachelor's Degree is preferred and will consider overall experience in lieu of a degree
• Cisco routers/switches- installing, configuration
• Participates in data network maintenance and support. This includes all networking systems including WAN/LAN/wireless infrastructure
• Performs maintenance procedures on networking hardware, cabling, operating systems, and infrastructure
• Expected to remain current on developments in telecommunications and networking technology
• strong technical knowledge and experience in routers, bridges, IP addressing, switches, hubs, other network devices, protocols, diagnostic tools and all existing network architectures (Ethernet, FDDI, ATM, etc)
• strong analytical and problem solving skills are critical to troubleshooting networking issues and analysis of system and network performance.

• Responsible for delivering high quality cost-effective solutions to all levels of users, and is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole
• Demonstrate strong knowledge and troubleshooting skills in one or more of the following: advanced router and switch management and configuration; wireless infrastructure and circuits such as ATM, gigabit and metro Ethernet
• Demonstrate strong customer service, communication and human relationship skills when dealing with customers, fellow associates and vendors
• Identify and manage intermediate level problems and issues with assigned production systems
• Utilize standard and ad-hoc procedures to perform problem resolution for system
• Use appropriate tools to track and report problem status and escalate in a timely manner
• Participate in activities related to the testing of telecommunications and networking upgrades and enhancements
• Produce and maintain technical documentation on the assigned systems
• Document and update telecommunications and networking technical standards and procedures
• Maintain data in network management tools for accuracy
• Produce required department reporting associated with projects and problems assigned, which includes current status and problem documentation summary within the problem management system
• Manage intermediate level internal projects including tasks, deadlines and reporting
• Participate in departmental programs that promote and deliver exceptional customer service
• Follow established policies, procedures and standards defined by the department
• Participate in the development and documentation of procedures for day-to-day tasks within assigned areas of support and maintenance, including the development of processes and procedures for other teams
• Understand and adhere to all security policies and procedures relating to systems, data, and physical data center security and safety
• Identify and resolve or escalate any issues or violations to management and other groups, as needed
• Maintain a clean, organized and safe work environment
• Demonstrate the ability to learn and support new technologies through e-learning, self study, and peer training/studies
• Assist other IM teams by providing second level technical support and guidance
• Participate in after-hours technical support by rotating call schedule on a regular basis
• Perform other duties as assigned by management or designee

• Experience level: Experienced
• Minimum 3 years of experience
• Education: Bachelors