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Job Description
- Training content contributor, Data validator, User Acceptance testers, Rollout Trainer, and support contact for key users.
- Support the Regional Product Manager and Deployment Manager with effectively. implementing and supporting a mission critical system used by high revenue generating field employees.
- Maintain high employee and customer satisfaction as subject matter expert as 1st level support in triage, troubleshooting, and resolving issues or escalation to 2nd level support (Global) within minutes.
- Participate in System Demos and inspect & adapt (I&A) workshops.
- Execute tasks required to meet Agile/Scrum methods and continuous improvement expectations.
- Bachelor's in business, engineering or similar education preferred.
- Advanced ability to troubleshoot, identify root cause, and collaborate across multiple individuals to resolve issues.
- Working knowledge & experience in service process and tools (Microsoft Dynamics 365, SAP) to understand data relationships.
- Early adoptor mindset to quickly master Works features, functions and associated data sources.
- Experience within industrial and global service environment, ideally for Field Service Management.
- 5 years+ experience managing international IT projects.
- Domain know-how in one of the building technologies disciplines fire, comfort or security is an advantage.
- Experience in working with SAFe and agile methodologies is highly beneficial.
- A mindset that helps you to cope with diverse cultural backgrounds and different ways of working.
- Business fluent English is a must.
- ID: #43789112
- State: Louisiana Strose 70087 Strose USA
- City: Strose
- Salary: $50 hr
- Job type: Contract
- Showed: 2022-07-03
- Deadline: 2022-08-31
- Category: Education/teaching