Systems Technician II (NOC)

Req ID: RQ148160Type of Requisition: RegularClearance Level Must Be Able to Obtain: SecretPublic Trust/Other Required: NACI (T1)Job Family: Systems AdministrationSkills:Customer Follow-Ups,Customer Service,ITSM,Organizing MeetingsExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.GDIT Technology Shared Services (TSS) is your place! You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter.The NOC Operator monitors end points and utilizes toolsets to assist with system failures, alerts and generating reports for the GDIT Command Center. Additionally the NOC Operator will support the NOC Team Lead on MIM bridges with scribing, providing escalations and sending out required notifications.This role will be an onsite front-half (Sunday-Tuesday and every other Wednesday) night shift (6pm-6:30am) in Bossier City, LA. A 10% shift differential will be paid when working nights.HOW A SYSTEMS TECHNICIAN II WILL MAKE AN IMPACT:

Reacts appropriately to alerts and reports errors as required.

Help/Support Team Lead with managing, recording MIM bridges.

Performs initial investigation and triage of potential incidents to determine relevancy and urgency.

Monitoring of end points on multiple monitoring tools and managing per programs statement of work (SoW).

Creates new incidents for alerts.

Bridge Scribe:

Escalation – Ensuring all needed resources are available on the bridge using a variety of media. i.e. paging, instant messaging, etc.

Notification – Create and document triage information from outages within the Major Incident Report (MIR) and send to appropriate distribution lists.

ITSM Operations Support (Change, Incident & Problem Management):

Align the Shift Turnover – Control Log report with the current Change Advisory Board (CAB) report.

Ensure that Change Requests (CR) in the Turnover Report are listed in their proper programs and status.

Ensure the CR inbox is current.

Keep archived CR’s filed according to Command Center procedures.

Support Incident ticket follow-up or assigning as needed

Create and assign Problem (RCA) tickets as needed

Process Reports – Complete various daily, weekly or monthly reports.

Additional duties as assigned

WHAT YOU’LL NEED TO SUCCEED:Education: High School diploma/GEDRequired Experience: 1+ years of related experienceRequired Technical Skills:

Ability to develop and/or recommend analytic approaches or solutions to problems and situations for which information is incomplete or for which no precedent exists. Familiarity with network methodologies, systems methodologies, and IT in general.

MS Office Business products (Excel, Outlook, PowerPoint, SharePoint, Word).

Security Clearance Level: Must be able to obtain and maintain a Secret clearanceRequired Skills and Abilities:

Louisiana residency within a 60 mile radius of our Bossier City facility

Must be willing to commute to our Bossier City facility

Availability to work any shift during hours of operation (24 hours a day, 7 days a week)

Excellent abilities in decision making, troubleshooting problems, critical thinking and meeting timelines.

Excellent customer service skills, written and oral communications skills, reading comprehension, interpersonal skills and the ability to interface with all levels of employees.

Ability to adapt to change, maintain composure under stressful conditions

Preferred Skills:

Minimum of 0-6 months’ related experience providing support to an enterprise operations center (or NOC), monitoring and managing systems and network using advanced technologies and tools.

Minimum of 6 months experience utilizing monitoring tools or related services to monitor alerting devices.

Minimum of 12 months’ experience using an ITSM tool for ticketing solutions such as ServiceNow, Remedy, HP Service Manager, or related tool.

A+ certification

Location: OnsiteU.S. Citizenship RequiredWHAT GDIT CAN OFFER YOU:

Full-flex work week to own your priorities

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.