Technical Support Representative

08 Aug 2024

Vacancy expired!

Exact location: 3905 Highway 75, St. Gabriel, LA 70776 The Unified Workforce (UWF) Engineer's role is responsible for providing client End User IT support in the following roles: vWIC, WIC, or DSS environment. Engineers will be required to move between service modes and therefore are expected to be familiar with all three modes' operations and requirements. The enhanced skill set of the engineers will ensure a more effective and improved End User experience.Client has defined the following skill requirements for the Unified Workforce resources:• WIC - face-to-face at front desk experiences with:o ServiceNow ticket handlingo Mobile Devices (+ Laptops) HW & SW related issues (strong)o How-to assistance of showroom Devices or End User assigned IT Equipment• vWIC (Local Service Desk) - experiences with:o ServiceNow ticket handlingo Remote supporto Software related issues (Standard & Non-Standard)o Line of business application related issueso Active Directory tool• DSS - recommended experience level:o ServiceNow ticket handlingo Microsoft Windows operating system – all related issueso Microsoft Office 365 ProPlus/2019 – all related issueso PXE boot staging process (+ updating Master cache PC)o Client Desktop & Laptop hardware scopes RAM upgrade Keyboard exchange SSD HD replacemento SCCM SW deployment issues (front end)o Hand and eyes experiences for MFP, Standalone, Networked Printers & Scannerso Smartphones & Portable Devices experiences for SIM configuration, how-to questions, Hand on eyes software issues (IOS, Android, and Windows)o Standard and nonstandard HW Devices (peripherals like monitors, label printers, etc.)o Meeting room management (Video and Audio Equipment)o Servers not supported by Wintel (local task)o Network cabling and port patching, Wi-Fi network, replacement of router, HUBS ofSwitches (local task)o Smart Hands and Eyes for any Syngenta support teamso Toner replacement “MPS” (local task)o Document management like IP spreadsheets, Asset Management, etc.o Stock management (incoming & outgoing IT goods) Main characteristics for a UWF Engineer:• Logging, resolving, and assigning incidents into ServiceNow• Own the incident throughout its lifecycle• In vWICs, walk End Users through installing applications and computer peripherals• Install applications and peripherals for End Users in WICs and onsite• Guide users with simple, step-by-step instructions• Conduct troubleshooting (remote and face-to-face) . Education: Associates, Bachelor's Degree or equivalent experience.

  • ID: #44704332
  • State: Louisiana Stgabriel 70776 Stgabriel USA
  • City: Stgabriel
  • Salary: $20 - $30
  • Job type: Contract
  • Showed: 2022-08-08
  • Deadline: 2022-10-03
  • Category: Technical support